Effective Date: July 21, 2026
At THISSS All Natural, customer satisfaction is important to us. We take pride in producing high-quality natural products. Due to the nature of personal care, grooming, and consumable products, please review our refund policy carefully before making a purchase.
To be eligible for a return or refund:
Returns requested after 14 days may not be accepted.
2. Non-Returnable Items
For safety, hygiene, and quality reasons, the following products cannot be returned or refunded once opened or used:
Personal Care Products
Consumable Products
Sale Items
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
After review, THISSS may offer:
at our sole discretion.
4. Allergic Reactions and Sensitivities
Customers are responsible for reviewing ingredient lists before purchasing.
Because individual skin, hair, and health conditions vary, THISSS cannot guarantee compatibility with every user.
Refunds generally will not be issued for:
However, we may review these situations on a case-by-case basis.
5. Lost or Stolen Packages
THISSS is not responsible for lost or stolen packages that show as successfully delivered by the shipping carrier.
Customers should:
We may assist with providing tracking information but cannot guarantee reimbursement.
6. Return Process
To request a return
Email: thisssallnatural@icloud.com
Include:
If approved, return instructions will be provided.
Items sent back without authorization may be refused.
7. Return Shipping Costs
Unless the product was damaged, defective, or shipped incorrectly:
Shipping costs paid at checkout are not refunded.
8. Refund Approval
Once a return is received and inspected, we will notify you regarding approval or denial.
If approved:
9. Exchanges
We will replace products only if:
Exchange requests mut be submitted within 7 days of delivery.
10. Order Cancellations
Orders may be cancelled before shipment.
Once an order has shipped, it cannot be cancelled and must follow the return process outlined above.
Custom-made, personalize, or made-to-order products may not be cancelled once production has begun.
11. Chargebacks
Customers agree to contact THISSS before initiating a credit card dispute or chargeback.
Fraudulent chargebacks may result in:
12. Satisfaction Guarantee
Our goal is for every customer to be satisfied with their purchase. If you experience an issue that is not specifically covered by this policy, please contact us. We will review concerns individually and work toward a fair resolution whenever possible.
Contact Us
THISSS All Natural
Halifax, Virginia, USA
Email: thisssallnatural@icloud.com
Business Hours: Monday - Friday, 9 AM-5:00 PM EST
Last Updated: July 21, 2026
"Because many THISSS products are personal care and consumable items, opened or used products are generally not eligible for return. Please review ingredients carefully before purchasing."
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